Accessibility Statement

Fiberluma strives to make our website usable for everyone. This statement describes our accessibility goals, the steps we take to support assistive technology users, and how you can request help or report an issue.

1. Our Commitment

Fiberluma is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We actively work to improve the usability of our store for all customers, including buyers who rely on assistive technologies.

We welcome feedback on ways to improve accessibility across product discovery, account management, checkout, and support pages.

2. Accessibility Measures

We take the following measures to support accessibility on fiberluma.com:

Semantic page structure with headings, landmarks, and descriptive link text.
Keyboard-accessible navigation for primary menus, forms, and interactive controls.
Visible focus states and sufficient color contrast on core UI components.
Responsive layouts that adapt to different screen sizes and zoom levels.
Alternative text on key product and content images where applicable.
Form labels, error messages, and required-field indicators on account and checkout flows.

3. Conformance Status

We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Because web content and third-party integrations change over time, complete conformance may not be possible in every area of the site at all times.

We review accessibility as part of ongoing theme, template, and checkout improvements.

4. Known Limitations

Despite our efforts, some content or third-party components may present accessibility barriers. Examples may include legacy PDFs, embedded media without captions, or vendor widgets that are outside our direct control.

If you encounter a barrier, please contact us with the page URL and a brief description of the issue so we can investigate and prioritize a fix.

5. Assistance With Orders

If you need help placing an order, checking stock, requesting a quote, or reviewing order status, our sales and support team can assist by email or through the Contact Us form.

When contacting us, please include the product name or SKU, your company name if applicable, and the best way to reach you.

6. Feedback & Contact

If you have questions about this Accessibility Statement or need help using any part of our website, please contact us at [email protected] or use our Contact Us form.

We aim to respond to accessibility feedback within 2 business days.