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Product Warranty

Fiberluma stands behind the quality of every fiber optic product we ship. This page explains return windows, warranty coverage by category, and how to request service.

30 days

Return & exchange

From delivery date (eligible items)

1–2 years

Product warranty

Varies by category (see table)

Free repair

During warranty

Defects from materials or manufacture

Quality Commitment

Fiberluma applies strict quality control from raw materials through final test and packaging. We warrant repair or replacement for defects in materials and manufacture to the original purchaser, provided the product remains within its warranty term and has not been excluded under the limitations below.

If a product develops a covered defect, contact our support team before the warranty expires. We will work with you to diagnose the issue and arrange repair, replacement, or another remedy in line with this policy.

30-Day Return & Exchange

Eligible products may be returned or exchanged within 30 days from the original delivery date. Full details and RMA steps are on our Returns & Refunds page.

Full Refunds

  • Defective products with all components and good appearance.
  • Wrong, missing, or misdescribed items shipped by Fiberluma.
  • Unopened products returned in original packaging with all components.

Partial Refunds

  • Missing components but undamaged appearance and original packaging.
  • Customer-caused damage that affects resale value.
  • Products showing signs of use, installation, or field deployment.

Warranty Terms by Category

Warranty terms start from the delivery date of the original order. Return and exchange windows apply only where noted.

Product Category Return Exchange Warranty Notes
Fiber Patch Cords 30 days 30 days 1 year Standard in-stock jumpers and assemblies. Custom-length or labeled cables: return/exchange unavailable; 1-year warranty applies.
Bare Fiber & Pigtails 30 days 30 days 1 year Unused spools and pigtails in original packaging. Cut-to-length or custom assemblies: return/exchange unavailable.
Adapters, Connectors & Attenuators 30 days 30 days 1 year 30-day return/exchange available for standard in-stock items that do not affect secondary sales.
Optical Devices 30 days 30 days 2 years Splitters, WDM modules, and related passive/active devices. Custom configurations: return/exchange unavailable.
Test Equipment 30 days 30 days 1 year IL/RL testers, OTDRs, red-light sources, and inspection tools. Standard in-stock items only for 30-day return/exchange.
Production Tools Unavailable Unavailable 1 year Polishing, crimping, and curing equipment. Consumables (polishing films, cleaver blades, cleaning sticks): no warranty.
Custom & Special Orders Unavailable Unavailable 1 year Made-to-order lengths, connector combinations, or project-specific builds cannot be canceled once production begins unless approved in writing.

What Is Covered

  • Defects in materials or workmanship under normal use.
  • Products damaged in transit when reported within 7 days of delivery.
  • Items that do not match the order or product description.
  • Round-trip freight for approved warranty repairs during the warranty term.

Warranty Exclusions

  • Products that have exceeded the warranty term.
  • Damage from unauthorized disassembly, modification, or improper installation.
  • Damage caused by natural disasters, impact, fire, lightning, flooding, or negligence.
  • Improper operation, misuse, or operation outside published specifications.
  • Consumables, wear parts, and items marked as non-returnable at purchase.
  • Custom or special-order products unless a defect is confirmed by Fiberluma.

How to Request Warranty Service

Do not ship products for repair or replacement without an approved RMA number.

  1. 01 Contact us at [email protected] or use the Contact Us form with your order number, product model, and a description of the issue.
  2. 02 Our team will verify eligibility and issue an RMA (Return Merchandise Authorization) within 1 business day if the claim qualifies.
  3. 03 Ship the product securely with the RMA number on the outside of the package. Do not return items without an RMA.
  4. 04 Once received and inspected, we will repair, replace, or refund eligible items according to this policy.

Frequently Asked Questions

When does the warranty period start?
The warranty term begins on the delivery date shown on your order. If you submit an RMA within the warranty period and return the product as instructed, the claim is treated as in-warranty even if the unit arrives after the term ends.
Do I pay shipping for warranty repairs?
For approved warranty claims on defects covered under this policy, Fiberluma covers round-trip freight for repair or replacement.
What is the difference between a return and a warranty claim?
Returns within 30 days are handled under our Returns & Refunds policy. Warranty service applies after delivery when a product develops a covered defect within the warranty term for its category.
Are custom patch cords eligible for return?
Custom-length cables, special connector combinations, and other made-to-order items are not eligible for 30-day return or exchange unless Fiberluma shipped the wrong product or a confirmed quality defect.

Need help confirming warranty eligibility or starting an RMA? Our support team can review your order before you ship anything back.

Contact Support