FREE SHIPPING on Orders Over US$200
Free Shipping Over US$200
Returns & Refunds
Clear return eligibility, RMA steps, and refund timelines for professional buyers.
30 days
Return window
From date of delivery
RMA required
Before you ship
Issued within 1 business day
5–7 days
Refund processing
After inspection
How to Return a Product
Do not ship items back without an RMA number. Returns sent without authorization may be refused or delayed.
- 01 Contact us at [email protected] or use the Contact Us form within 30 days of delivery.
- 02 Provide your order number, the item(s) you wish to return, and the reason for the return.
- 03 Our team will issue an RMA (Return Merchandise Authorization) number within 1 business day.
- 04 Pack the product securely in its original packaging and include the RMA number on the label.
- 05 Ship the package to the address provided with your RMA confirmation.
- 06 Once received and inspected, your refund will be processed within 5–7 business days.
Eligible for Return
- Unused, unopened products in original packaging
- Defective or damaged products (any condition)
- Incorrect items shipped by Fiberluma
- Products that don't match the description
Not Eligible for Return
- Custom-made or special-order products
- Products returned after 30 days
- Items with missing or damaged original packaging
- Products showing signs of use or installation
Refund Information
- Refunds are issued to the original payment method.
- Credit card refunds typically appear within 5–10 business days.
- Bank transfer refunds may take up to 14 business days.
- A 15% restocking fee may apply for non-defective returns over US$500.
Questions about an order, RMA status, or a damaged shipment? Our support team can help before you ship anything back.
Contact Support